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(2) Remove the ink cartridges from the print head. If for some reason it does not follow these instructions: (a) Unplug the printer (b) Manually slide the carriage over until you can get the ink cartridges out.

To attempt to resolve it, do the following: (1) Open the printer and wait for the carriage to slide over.

The print head is what the cartridges sit in inside of the printer. I will be happy to help you with your problem today. Hello Sir or Madam, Welcome to JustAnswer Printers & Office. Please leave me a positive feedback after you are happy with the answer. 3- Positive Feedback is very important to us. 2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue. When the download is over please run the file Select OPEN or RUN if prompted 6- After the new driver is installed please restart your computer (BUT PLEASE BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART) 7- Turn on your printer and plug in the USB cable to another available USB port in your computer 8- Please let me know if the issue is solved or not, so we can continue troubleshooting Thank you John Cappucci Computer Science Engineer *** 4 IMPORTANT THINGS *** (please read them) 1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. 5- Download the newest driver here: And click the "Install now" OR "Download only>" button. Ok, please follow the steps below to uninstall the printer software completely and then re-install it: 1- Unplug your printer from the computer 2- Uninstall the HP printer software going to Start, Control Panel, Uninstall a Program (or Add/Remove programs if you have XP or 2000) 3- Go to Start, Control Panel, Printers and delete your printer(s) (right click, then delete or remove) 4- Restart the computer.